Currently, our warehouses operate normally and are ready to prepare packages within 3-4 days. However, postal facilities may experience delays. Due to extra controls and safety measurements, shipments usually take more time than usual. We kindly ask that you understand current shipping conditions and be patient.

All our warehouses are big venues with professional and educated employees which were instructed to sanitize their work places and objects around. Even if we can hypothetically imagine that the virus molecule will somehow appear on the package or any item’s surface, it wont last there more than 3-4 days, based on current scientific reports.

To our knowledge, all post offices from around the world are open and operating normally, with the only exception being caused by delays and presumably reduced personnel.

In the top menu click the Account -> Register button and enter you name, e-mail address and choose a password.

Your safety is our number one priority. We use highly secured SSL protocol on our site. Moreover, we run our own servers and all of them are protected and encrypted by an advanced security infrastructure developed and maintained by our team of top programmers and software security specialists. All servers are located offshore, outside US & EU jurisdiction. You can rest assured, your personal data is safe!

First Log in to your account and go to Profile page. On the personal data page find the Account Information section. Click on Change Password and you will be asked to put your new password.

If you can’t remember or you lost your password, click Forgot your password link on the login screen. Enter your email and a password reset link will be sent to your address. Please note, often our system mails can appear in SPAM/JUNK folders in your mail box. If you have not received a password reset link, this is the first place to check.

Contact our customer support with your request and they will delete it entirely from our servers within 24h. In order to express our gratitude and support to you, our loyal customers, we are permanently running a reward program – personal discounts for your next orders, bonuses, promos, etc. If you choose to close your account all related data will be wiped and you’ll lose any achieved bonuses.

It is common for our system emails to appear in your SPAM/JUNK folders. If you haven't received any emails from us, this is the first place to check.

For keeping your data safe we use complex web instruments to insure your personal data is SECURE. Sometime these tools may not properly interact with your browser, device, VPN or DNS settings. If you can’t login to our site, the first thing we ask you is to try loggin in from a different device or browser, to change VPN settings or restart your device. Most of time these suggestions help, however if the problem remains unsolved, please reach out to our customer support.

Go to your Profile page. To the left you can find Orders page, where you can find all your current and previous orders.

We do our best to make your Ultima Pharma Store experience fast & comfortable. There are several ways to find a product: 1. Categories. In the top menu you will find categories of products. Each of this will bring you to the corresponding page; 2. Search. On the top side we have the search tool which is sensitive to a product name and substance. If you still struggle to find a product, please contact our customer support and we will assist you.

Unfortunately we are not authorized to make any recommendation on cycle planning or product usage. You can make an inquiry on Eroids.com and ask for a professional advice.

We currently have 2 warehouses: International and US domestic. Each of our warehouses have certain stocks and shipping success rate for different countries. You can always check which warehouse the product can be shipped from on product description page on our site. For more detailed info about each specific warehouse please make sure to contact our customer support.

Because all of our products require different lead times, we cannot give you an exact date. Most of our products are regularly restocked, within days. You can click on the active substance field of a needed product and it will show you all available substitution products. You can also search for the product in a different location (warehouse).

Most of our listed products are lab tested both by our team and by independent laboratories like Yanoshik. All tests are performed by the well-trusted HPLC and microbiological analysis. Lab tested products have a green label on their pics.

We have an impeccable reputation and we wouldn't compromise it for anything. However, you should understand that any drug can be dangerous if taken improperly. We strongly recommend and urge you to read instructions and consult your doctor to determine the presence of any risky health conditions.

Reviews are always welcomed. You can read others and place yours on a product description page.

The whole ordering process is very similar to most of popular online stores. To place an order, you will first need to add products to your cart by clicking add to cart button next to a product. After you are done, go to the cart which is located in the top menu bar. In the cart you will find all of your added products, their quantity and the total which includes shipping fee and all discounts applied. If you have a promo code, apply it in the dedicated field. Choose your payment method, carefully put your REAL NAME and address and press Continue. Review your details, if you want to add additional information, put it into the COMMENT field and press PLACE YOUR ORDER. You will be transferred to the Payment details page and a system confirmation email will be sent (please do not delete it). Please carefully read all instructions and make your payment within 5 days.

WARNING! ON OUR SITE, ORDERS CAN ONLY BE PLACED AFTER LOGIN WITH PAYMENT DETAILS GENERATED IN YOUR ACCOUNT. BE AWARE OF FRAUD.

Our store has no minimum amount for an order. However Western Union, Money Gram and Zelle payment options has. The most convenient solution is BITCOIN (BTC), which has instant processing, minimum fees and no minimum amount for an order.

We ship from two warehouses located in North America and Asia. Each of them has a specific stock and a shipping success rate that varies based on the destination the parcel is being sent to. Please contact us and we will help you choose the best warehouse for your location, to ensure a Fast and 100% Successful Delivery.

The order will be automatically canceled after 5 days if the payment is not received. Please note that canceling the order is possible only if a status of your order is Awaiting Payment. If you have already made your payment, please contact our Support Line within 1 hour after payment confirmation. Once the package has been handed to the carrier, canceling the order is impossible.

For any modifications regarding the content of the order you'll have to place a new order. If the status of your order is still Awaiting Payment, you can cancel it directly from My Order details on your account page. If you have already sent the payment, please contact our Customer Support within no more than 1 hour after sending the payment confirmation.

In order to keep your data safe, we use complex web instruments to insure your personal data is SECURE. Sometimes, these tools may not properly interact with your browser, device, VPN or DNS settings. If you can’t login to our site, the first thing we ask you is to try logging in from a different device or browser, to change VPN settings or restart your device. Most of the time, these suggestions help, however if the problem persists, please reach out to our customer support.

If you are interested in a bulk order or a partnership you are welcome to visit our Wholesale page. Each product in this part of our store has special prices and require minimum quantity per order for each product or group of products. Orders placed on this page are processed by our wholesale department and entire purchasing process differs from the regular orders. Feel free to ask our Support Team any questions you might have.

When placing your order, you will be forwarded to your payment details page where you will be given all the instructions for your particular order. Please note that payment details are applicable only to a current order, other orders will have different payment details! Moreover, payment details can be changed even several times per day, therefore always use the most current payment instructions! After you make your payment, the payment should be confirmed. Please confirm your payment in your account on Orders page.

Currently we accept Bitcoin (most preferable), Money Gram, Western Union and Zelle payment methods. Paying with different payment methods at the same time is not possible. If you want to change your payment method, you will need to reorder and receive new payment details.

Bitcoin is the fastest growing and most successful currency in the world. Years ago, most people knew nothing about it and today BTC is one of the most popular words in search engines. Not a surprise; BTC transactions are instant, anonymous, cheap and represent the most convenient payment method, which is completely independent of any bank, thus taking it outside government control. For example, if you choose to pay with WU/MG you will have to meet strict security measures and can be even indefinitely blocked for using it, as they don’t allow transfers belonging to purchase of goods or services. Give BTC a chance and we assure you that you wont regret it.

All payment instructions are sent within a confirmation email which you automatically receive when placing your order.
Please check the payment details there. Also you can always check Orders page in your account. There you can find the most recent payment instructions. If you have not received any instructions, probably your order is bellow the minimum amount.

After you have completed payment, please go to your account, and on Orders page press “Enter Payment Details”. Put your payment details and press “Confirm Payment”. Your payment details will be sent to our financial department for review. Usually, we confirm the payment within 24-48 hours, however sometimes it can take longer because WU/MG confirmations always takes significantly longer than Bitcoin payment. Bitcoin transactions are instant, anonymous, cheap and represent the most convenient payment method nowadays.

It's always mandatory to confirm your payment. If you were unable to make the payment on time and the order was canceled, you can reorder anytime. If you have already made your payment and the order has been cancelled, please contact our Customer Support and your order will be reactivated upon payment approval.

Normally, we pick up and confirm transfers within 24-48 hours. However, sometimes it can take longer, due to WU / MG long processing times. Please make sure to also check your SPAM/JUNK folder.

Please note that Western Union and Money Gram are making huge efforts, at the request of governmental institutions, to prevent commerce transactions through their network. Each receiver name is blocked after 2-3 consecutive transfers and many other security flags can be triggered, resulting in big processing delays, flagged senders and receivers and eventually cancellation.

Day by day, WU and MG are getting worse and they have already started to disappear as a valid choice for internet Payment Methods.

We strongly encourage you to try BITCOIN; there is no need to wait for the confirmation since transactions are INSTANT.
BITCOIN is fast, secure, anonymous and transactions fees are only several cents.

After submitting a payment confirmation form, our financial department will review your payment details within 24-48 hours. You will receive a payment acceptance notification on email and your order status will be changed to “Payment Accepted”. If not successful, a “Payment Error” status will be set and our Customer Support will contact you to review the issue. Rest assured, your funds are never lost, most of the times minor glitches occur.

If your funds are delayed for more than 5 days, your order will be canceled. Please contact our Customer Support and provide payment details. Your order will be reactivated and payment will be accepted.

Even though BTC is very easy to operate, it may seem complicated at first sight. We have a handy tutorial to guide you through the BTC payment process with easy to follow steps.

Bitcoin is the Internet currency which is based on the innovative blockchain system. The system is open source, flawless and secure. However, Bitcoin storage is where security risks can occur if not done properly. Since BTC can be stored only in the digital realm, there are always risks of data loss, hacking or “being taken hostage” by abuse of the exchange. Another risk is the high volatility of crypto-currencies. That being said, BTC is still the safest option compared to conventional payment methods. You can easily eliminate all risks related to BTC by staying informed with what is the future of money.

To avoid high volatility you can exchange your Bitcoin into a Stable-Coin, like USDT, which always has the value of 1 USD, therefore you are protected against the volatility risk and you can return to Bitcoin when you are ready to make a purchase.

We do apologize for the inconvenience. Unfortunately, nowadays these situations are becoming the norm for both WU and MG as they are committed to preventing all the purchases of goods and services going through their network.

They implemented extremely strict regulations and policies and we get each of our receivers blocked after only 3-4 days of picking up no more than 2-3 daily transfers. If a receiver gets several daily transfers from multiple locations, he is instantly banned and the senders as well, if their algorithm thinks it was part of a commerce transaction.

There is no more future for WU and MG for any internet transactions, we just hope customers will realize this as soon as possible and switch to BITCOIN, which has instant confirmation, minimum fees and it is anonymous. If you still want to try WU or MG, you can try to make your transfer from a local agency. The procedure is simpler as less questions are asked and less absurd security measures are taken than with the online services. Also, please follow the instructions received along with payment data.

We use reliable third-party pick-up agencies to process our WU and MG transfers. Money can be picked up in different locations based on each agency’s network and infrastructure. There is nothing to worry about. For this exact same reason, processing the WU/MG payment usually takes longer, unlike Bitcoin which has instant confirmations.

We use the third-party pickup agencies to process your WU/MG transfers. The collection of funds is a separate process which is being handled by a third party and confirmations often happen on the next day or two. To avoid waiting that long, we highly recommend using BITCOIN instead, which has instant confirmation, less fees, highly secure and anonymous.

After you received your tracking number you can use corresponding carrier website to track your package. If you don't know what carrier was used we recommend you to use one of the following tracking services: 17track.net or trackingmore.com.

Please note that tracking numbers are most of the time poorly updated. The tracking information usually updates when it arrives to the customs of destination country. After that it is a matter of several days to receive it.

e.g. - “Origin Post preparing dispatch” is often an incorrect status as the package has long left origin country but will only update and change status once it will reach destination customs.

After we confirm the payment, it usually takes up to 24-72 hours for us to prepare your package for dispatch. We are shipping Mondays to Fridays and even Saturdays from certain warehouses. Please consider national holidays, which may vary from warehouse to warehouse.

For safety reasons, we provide tracking numbers only after the customs clearance in the country of origin has been completed. This process can take some time due to the nature of the product, export licenses and the daily dispatch limit imposed by local authorities to some of our carriers. Also, please consider national holidays and emergency situations like Covid-19. All of these can tremendously impact delivery and dispatch time. As soon as we receive the tracking number, it will be uploaded to your account by our team and status will be changed to “Shipped”. An email will be sent as well.

We ship items in a way not to bring any excessive attention, maximum discretion is the norm. Packages are shipped with First Class Priority Airmail.

We don't use and we don't recommend using fast shipping services like DHL Express, FedEx, UPS because they are very strictly controlled by customs and seizures are much more likely to occur. From our side we do our best to ship your package as soon as possible and in the most secure way.

The shipping cost is $30. If you choose to ship from multiple warehouses the shipping cost is $15 extra for each warehouse.

Transit time normally takes approximately 1-4 weeks from International Warehouses and 3-4 working days for domestic US orders. Please note that shipping time highly depends on various factors such as postal service efficiency, customs clearance, international cargo routes etc., which is why we give you an approximation based on our statistics and former experience.

Unfortunately, if your country is not on the list, we do not ship there.

Ultima Pharma Store is not responsible for undelivered packages with wrong or insufficient name or address provided. Please be very careful to submit the correct name or address when placing your order. Always choose a REAL name and address in order for us to be able to find your package in case of loss or non-delivery, otherwise you may not be able to retrieve it and you will not be eligible for our Reship / Refund policy.

Sometimes it might take up to 7 business days or more before your tracking information would be available online. Your tracking code is valid and please make sure to keep trying to track your parcel. If your tracking number has a status “Label created” ( often appears as unavailable ) or “Preparing to dispatch” - there is no need to worry as well. Your package is in transit. Unfortunately, tracking numbers are always poorly updated and the tracking information usually updates when it arrives to the customs of destination country. After that, it is a matter of several more days to receive it. Your package should arrive soon.

There is no need to worry. Your package is in transit. Unfortunately, tracking numbers are always poorly updated and the tracking information usually updates when it arrives to the customs of destination country. After that it is a matter of several more days before receiving it. Your package should arrive soon.

If your order has not arrived 60 days (30 days for US domestic) after the dispatch date (date of the first tracking information link), please contact our Customer Support and they will start an investigation with the carrier to confirm a seizure or loss and reship your package. Please note that we cannot intervene before 31 days have passed from its dispatch date. These are the international post regulations in terms of time limit for a complaint or investigation to be launched.

Please use the tracking number to make a personal inquiry at your local post office. There is no need to worry about going to the post, after the customs authorities have completed their custom inspection of your package, it can't be intercepted, scanned or treated in any unusual way. so you can go ahead and receive it as any other regular Amazon package. You will need to hurry up and do it as soon as possible. Returned packages are lost as we are not able to retrieve them.

Unfortunately, returned packages are lost as we are unable to retrieve any returned deliveries. Most of time packages are being returned because a wrong or insufficient address was provided or the package was not been picked up on time. UPHStore can’t be held responsible in any of these scenarios. Please go personally to your local post office and start an inquiry. Sometimes, packages can be returned due to missing import documents. In this case, we need a copy of the notification to initiate a reship.
We highly recommend to check tracking numbers and your post box more frequently and be careful with providing the real name and address when placing your order.

Yes, we ship. Simply put your PO/APO address and all instructions in the address line when placing your order.

Yes, you can change your address by contacting our Customer Support. If you've already confirmed the payment, please contact our Customer Support within 1 hour. We process orders for shipping very fast after payment acceptance.

We ship in neutral boxes without mentioning of the goods inside the package or any other information like the website, logos, etc. Packages have enough discretion and protection, so your order can arrive safely without any unnecessary attention.

We always ship without a signature required but we have noticed that depending on the local post legislation they can still ask for one. That is why we always recommend using the REAL name and address, in order to be able to retrieve your package in case of loss or non-delivery.

Some orders are delivered to a post office instead of being forwarded to door delivery. Even if this happens, it's just a simple procedure and nothing to be worried about. After the customs authorities have completed their inspection, your package can no longer be intercepted, scanned or treated in any unusual way and you can go ahead and receive it as any other regular Amazon package.

There is no need to worry, usually customs clearance procedure takes 2-3 days, however sometimes it can take up to 15 days or more to release. Unfortunately, there is nothing we can do to speed the things up. We kindly ask you to patiently wait.

There is no need to worry. The worst case scenario for package seizures is that basic seizure notice. Including for orders containing more than 50 vials. Customs, according to their official reports, seize tens of thousands of packs every day containing forbidden supplements and drugs. Therefore, an address flag is impossible, since the volume is simply too big for them to analyze each case in detail.

Our store offers the most permissive reship policy on the AAS market. For most countries, we offer unlimited reship policy. If you have received a seizure letter or your package is stuck in customs for more than 15 days, please contact our Customer Support to investigate the case and initiate a reship.

Nowadays, HGH / HCG is manufactured in a such a way that it can resist for up to 21 days under normal temperatures. Otherwise it would have been impossible to sell and transport. Just refrigerate it upon receiving it.

The package is not in California. It was shipped internationally and the shipping time is the same as other international shipping routes. The location may be displayed in California by USPS due to imperfection of tracking system. The tracking information usually updates when it arrives to the customs of destination country. After that it is a matter of a day or two before receiving it.

There is no need to worry. The worst case scenario for package seizures is that basic seizure notice. Including for orders containing more than 50 vials. Customs, according to their official reports, seize tens of thousands of packs every day containing forbidden supplements and drugs. Therefore, an address flag is impossible, since the volume is simply too big for them to analyze each case in detail.

Our store offers the most permissive reship policy on the AAS market. For most countries, we offer unlimited reship policy. If you have received a seizure letter or your package is stuck in customs for more than 15 days, please contact our Customer Support to investigate the case and initiate a reship.

If you have not received a package after 60 days from a dispatch date for international parcels and after 30 days for US domestic parcels and there is no recent movement on the tracking number, please contact our Customer Support to investigate the case and in the eventuality of a confirmed loss initiate a reship.

We are sorry to hear that our product has not met your expectations. Our team has always been very attentive to the quality and purity of products in the stock. If you think that our product is contaminated/under-dozed/has no effect, please contact our Customer Support and describe the issue. Also we can offer the possibility of testing in a professional lab of your choice, on our expense.

There is nothing wrong with the product. It is called crystallization and it can be seen in AAS quite often due to temperature variations between storage, transit and delivery. Please note that the active substance is not at all altered.

Here is the common suggestion:

1) Boil it longer - put it in boiling water, on SLOW fire in pan. The pan should be high, a sauce pan will do the job. Water should not be above the vial tap. Start by boiling it for 2-3 minutes.

2) After 2-3 minutes, take the vial and shake it hard. Continue to boil it for an other 2-3 minutes and shake it again. If the gear is still crashed increase the time to 5 minutes.

If you received products damaged during transportation, please take a photo and upload it to an image sharing site such as imgbb.com and send us a link so we can promptly take care of your situation and reship the broken item. The issue can be reported only within 31 days after receiving the package, please thoroughly check everything upon receiving.

In case something is missing from your order, first you need to check if there are any other packages in transit. To do that, please go to your account, find your order on “My orders” page, press “details” and it will show you all assigned tracking numbers.

If you received and carefully checked all packages, please contact our Customer Support. We'll have to start an investigation with our Shipping Department. Please note all products are photographed before they are placed in the package! The issue can be reported only within 31 days after receiving the package.

In rare cases it is also possible that some products can run out of stock before we can ship them. In this case we will ship the second package at our cost as soon as the stock is replenished.

We are sorry for this inconvenience. Human factor can play it's role, so you might receive wrong products or even a completely wrong package by mistake. If that’s the case, please upload a photo of received items to an image sharing site such as imgbb.com and send us a link with the order number so we can promptly take care of your situation.

Please note that all products are photographed before they are placed in the package! The issue can be reported only within 31 days after receiving the package.

We are sorry for this inconvenience. Our stock information is daily updated and the stock can be rapidly changed especially during peak season. Considering the usual urgency our customers have most of the time, our shipping department can therefore decide to change vials for amps and vice versa. If that is what happened, please contact our Customer Support.

If your package was lost (has not been delivered after 60 days from a dispatch date for international parcels and after 30 days for US domestic parcels) or seized, you are eligible for reship or refund. Please contact our Customer Support with all details (seizure letter, tracking number, order number) and our team will promptly take care of your situation. Please note for safety reasons we do not provide cash refunds and refund can be made only in store credit.

We always run different promos, competitions and give our customers store credits and discounts for their activity.

First you have to check if the ordered products are included in the promo. If the promo code isn't working, please contact our Customer Support to check whether it is expired. Please be advised that promo codes cannot be applied in conjunction with price match promo.

If the status of your order is still Awaiting Payment, you can reorder at any time and use the promo code. If the payment was already made and confirmed, we can issue a discount code and that you can use on the next order.

If you are already registered just login to your account, go to Profile and find the Tickets section. Click on Create New Ticket and submit your request.

Our team will process your request and reply as soon as possible. Usually, we reply to all requests within 24 hours on working days, however, it might take a little longer during weekends, holidays or the peak time of the season.

Please contact our Customer Support here and describe the problem. Thank you!

We are always open to any recommendations or suggestions. Please contact our Customer Support here and let us know. Thank you!

Our site is under maintenance - we are preparing something special for you! We’ll be right back!

We always feel happy about meeting professional and enthusiastic people. If you think you can help growing and improving our community, or you are interested in a collaboration, please do not hesitate to contact us. Our team will consider all proposals.

The fact that you are a part of our community is already a reward for us. However, if you want to thank us even more, we would be happy to see a good word on one of the boards like Eroids, ASF, ISARMS and others.